Here are our estimated shipping delivery times: 

• USA: 2 ­- 5 business days after fulfillment 
• United Kingdom: 2 - 5 business days after fulfillment
• Canada: 4 ­- 7 business days after fulfillment 
• Rest Of The World: 10­-14 business days after fulfillment 

Your order will be sent out on average within 3 days of ordering.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
• We also accept buy now & pay later financing using klarna payments.

Note that additional exchange fee may apply if your currency is other than US dollars.

How to checkout with Klarna

Your 100% satisfaction is important for us. We offer a 30-days Refund Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

• As your order is specific to your photos that you provided, we cannot offer refunds. Your product is 100% unique to your order and all sales are final. If you are unhappy with your final art render, and you provided photos that clearly follow our photo guide, we will do what we can to make it right. If you provided photos that do not follow our photo guide, we cannot offer a refund or replacement.

• For refunds, please email support@artymuse.com with the subject 'Refunds' and include your order number, name and the reason for the refund.

• We do not offer refunds for "change of heart" or "change of mind" reasons. Unless the product arrived damaged from our fulfillment center, we cannot refund you. Please provide photo evidence to support all refund requests within 48 hours of delivery. 

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

We won't explain the entire process (that would take hours), but we can summarize!

1. Your order is sent for photo review
2. Photos are transformed in to unique artwork
3. In-house artwork review
4. Revisions made to artwork (if required)
5. Print preparation
6. Sent to print
7. Print, quality check, ship!

All in all, from the date you place your order up to the date your product is printed, it can take as few as 3 days, up to as long as 7 days depending on a number of factors. These include photo issues, artwork complexity and number of orders in the queue.

It's certainly worth the wait! The excitement when unwrapping your unique artwork is like nothing you have ever felt before.

Depending on your order, we may ship each item in its own separate parcel. We work with multiple print partners who specialize in specific products. This ensures a high quality print.

Yes you will definitely receive a tracking number. As soon as your tracking number is available, you'll receive an email containing the full details. If over 1 week has passed and you do not have a tracking number, please email us.

You'll also benefit from our fantastic shipping updates. Whenever your parcel reaches a checkpoint in the delivery process (e.g. in transit, out for delivery, delivered etc), you'll receive a short email to update you.

Note that you will receive multiple tracking numbers if your order is shipped in multiple parcels.

As soon as the tracking on your order is updated to 'delivered' by the postal courier, it triggers our automatic emails and we send you a notification to say your order was delivered.

Occasionally, a parcel will be marked as delivered by the courier prematurely. If you receive an 'order delivered' email from us but have not received anything, here is some information you should know:

• This occurs most often with USPS couriers. Some couriers will scan all their parcels as delivered at the start of their day, only to actually deliver the parcels over the course of the next day.

• In 90% of cases raised to us by customers, the parcel is received within the next 3 days of the 'order delivered' email being received.

So here are our standard procedures for these situations:

1. Check that the shipping address you provided at checkout is 100% correct. Even the smallest typo can lead to a problem with delivery. Please let us know if you made a mistake.
   
   
2. Wait 3 business days (week days) to see if the delivery email was simply sent prematurely. This advice solves 90% of these cases.

After 3 more working days have passed:

1. Ask your neighbors if they have seen it or picked it up for you.
2. Contact the local post office and ask if they have received it.
3. Contact the courier directly (USPS or FedEx for example) so that they can contact the delivery driver and get some information from them.

By this point we're confident you'll have located your delivery. If you haven't then please let us know and we can work to make this right by sending you a replacement.

We would advise providing a different address for the replacement. A work address would be a good choice. Obviously having a new order sent out is the last resort and in most cases you will have located your parcel by this point.

A delivery driver has attempted to deliver the parcel, but was unsuccessful. This can be down to a variety of reasons: incorrect shipping address, nobody at home and no safe place to leave the parcel etc.

Check that you provided the correct shipping address at checkout and then contact the courier (USPS, FedEx etc.) as soon as possible to arrange another delivery attempted at a time that suits you.

If the parcel is delivered to the wrong address because you made a mistake at checkout, we cannot offer a refund or replacement. Please ensure you contact the nearest post office to find out where you can possibly pick up the package or have it scheduled for delivery again.

Your order was either shipped to an incorrect address or the delivery driver has attempted delivery multiple times but has been unsuccessful, and could not find a safe place on the property to leave the parcel.

When a parcel is returned to sender, we can ship it back out to you. It's a good idea to double-check your shipping address before we send it back out!

We are dedicated to ensuring you're happy with the final product. If you don't like it for any reason, please reach out to our support team at support@artymuse.com and we'll do our best to help you.

We have a number of safeguards in place to help ensure that you love your one-of-a-kind artwork. These include:

• Photo screening once we receive your order and emailing customers from whom we require a new photo.
  
• In-house artwork reviews on all portraits to ensure high attention to detail.

If you're unhappy with the artwork specifically, we'll have to run a number of checks. Note that:

• If the photo you provided did not follow our photo guide, we will be unable to offer an artwork revision/replacement. It is your responsibility to provide photos according to our photo guide.
  
• If you were contacted about submitting a new photo but didnt respond within 3 days, your order will be processed with the photo provided. No refunds will be offered as it is again your responsibility to provide quality photos.

Please email us providing some photos of the product and its defect and we will ship out a replacement as fast as possible. We have a 100% replacement guarantee for any order that arrives with any damage, defect, or mis-print. While we don't offer refunds in these cases, you can rest easy knowing a new product is on the way.

Order cancellations are permitted up to 24 hours after placing your order. Our artists will have started on your order by this 24 hour point, so we unfortunately cannot approve any cancellation after this time.

In some cases, we can cancel and refund an order beyond the 24 hour window (e.g. when artists have not yet started creating your artwork), but this is rare. Please email us to enquire.

Note that any order that has been sent to print cannot be cancelled under any circumstance.

If you purchased a digital art file of your portrait, we'll send it to you via email. You should expect your digital art email within 3 days. If you haven't received your digital art file but you have received your physical product, please get in touch.